Return/ Refund Policies

We value your satisfaction above all else. While ALL sales are final and No returns, we offer refund/exchanges in some cases. Please check out our policy below:

 

Refund/ Exchange Eligibility

The refund/exchanges can only be accepted in the following cases:

  • You must contact us within 24hrs of receiving item.
  • Incorrect Item Sent: If we send you the wrong item (incorrect size or color compared to your order).
  • Order Error: Your order contains a design that is different from what you ordered, and our description mentioned,

 

Refund/Exchange Process

1.You will have to contact us with the following details:

  • Order receipt#/proof of purchase
  • A detailed description of the problem/issue
  • Provide a Clear Picture of the received item in a lighten area

2. We verify. (Eligibility, order # and pictures received)

3.  At no additional cost we will either refund you (your full payment back) OR send you the correct item. We do not want any item returned. We hold ourselves accountable for mistakes and operate in integrity, so you keep the first item AND receive the corrected item.

If you do not want the 1st item, feel free to donate it. It's a blessing to be a blessing!

 

Custom-Designed Items

Custom- designed items are final and cannot be returned or exchanged.

  • We will collaborate with you during the design phase. A detailed mockup will be sent to your email for approval. The final product will be exactly like this.
  • NO changes can be made once the design is approved, and production has begun.

Undelivered Orders
If an order cannot be delivered by the carrier and returned to our warehouse for whatever reason, we will reach out to you via email for an updated address. There is no refund for a situation as such. ALL sales are final.

Note*Once items ship and tracking numbers are attached to your order, please contact USPS for further questions/updates. We are not liable for lost/ stolen packages out of our hands

Cancellation and Changes Policy

Please submit a request by contacting us via email. Kindly note that a change in any size, hoodie design, or color etc. must take place within 2hrs of placing your order. 

BossGirl A-Z Plus Bros products

ALL skin, lip and grooming care are final and cannot be returned or exchanged.

Consumer Review Policy
We encourage customers to give genuine and unbiased feedback. Reviews are never edited and are posted exactly as provided by the consumer. All reviews are screened and may be removed if the review…

Is deemed libelous, harassing, abusive, obscene, vulgar, or sexually explicit
Is inappropriate with respect to race, gender, sexuality, ethnicity or other intrinsic characteristic
Is unrelated to the product
Contains confidential or private information 

    Still have questions? You can contact us at any time. We'll get back to you ASAP

    Email: bossgirla_z@yahoo.com