Help Center

Shipping destinations:

• We ship within the USA with 2-day postal tracking delivery. Orders will be packaged and processed within 3-5 business days. YES! We ship out orders 3 times a week. Mondays, Wednesdays, and Fridays. NO orders received will be shipped out on National Holidays. Note: If USPS is closed -BossGirl A-Z is closed for shipping out that day. Orders will ship the next available day. 
• Due to Covid please NOTE shipping delays can happen and common during this time. We apologize but that is our of our hands.

Shipping times:

• Shipping times might vary depending on location but you will be able to track the entire process
•  BossGirl A-Z is NOT responsible for packages once in the postal service hands. Tracking is the only way we can see where a package is. Providing this particular service, we feel is best, to ensure you receive your package in a timely manner.
  

Shipping cost:

ALL Orders will be charged for shipping. (weight CAN VARY shipping price)  TOTAL shipping price will be displayed at checkout.

Carrier: 

USPS  

IF ITS YOU FIRST TIME SHOPPING WITH US.. PLEASE SIGN UP TO SAVE INSTANTLY!

BOSSGIRL A-Z LLC

Please read! By purchasing YOU ARE AGREEING

DISCLAIMER:

BOSSGIRL A-Z LLC is not responsible for ANY damage resulting from the use of ANY product on our website. By purchasing items on www.bossgirlaz.com YOU ARE FULLY AWARE OF OUR DISCLAIMER AND USE PRODUCTS AT your own risk. BOSSGIRL A-Z LLC DOES NOT GUARANTEE 100% that our hair OR grooming products will work for every individual that purchase.

An allergy patch test is recommended if there is any doubt or history of skin sensitivity.

Products and advice on www.bossgirlaz.com, makes NO claim to cure or prevent any disease or medical problem, and is not intended to substitute other therapy or medical advice. Please consult with a medical professional before use if in question. 

ALL products are for external use only, unless stated otherwise.

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• Cashapp & Zelle ( for Pop up events ONLY)
• ALL order MUST go through www.bossgirlaz.com

Your 100% satisfaction is important to us.

• However, due to safety and the types of products offered, our NO Return..NO Refund policy is strictly followed..

Here at www.bossgirlaz.com we take pride in our products and do extensive quality checks to ensure excellent standards prior to mailing your order.

• For any questions, concerns or issues, Please do not hesitate to email us at bossgirla_z@yahoo.com  to ensure quality assurance. We will follow-up with you within 24-48hrs. If we can assist you in any way with our products WE WANT too and WE WILL. We welcome questions or emails before or after purchase about our products to ensure you are happy and satisfied. 

• YES!! Bulk ordering is available ONLY by emailing us at bossgirla_z@yahoo.com
  

WE HIGHLY ENCOURAGE EVERYONE TO SUBSCRIBE TO INSTANTLY SAVE

-Trust! Its def worth it to subscribe then shop! Enter you emailed code and SAVE you some dollars

Then read our FAQ for our Policy, Disclaimers and more!

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with your order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method - we will ship your package within 3-5 business days. 

Our support team is always happy to guide you at any step just email us at bossgirla_z@yahoo.com!

DON'T SEE WHAT YOUR LOOKING FOR...PLEASE DO NOT HESTITATE TO EMAIL US! 

Contact US: bossgirla_z@yahoo.com (Response will be within 24-48hrs)

1.  Is it possible to change my order once I have checked out?

Please make sure you order, exactly what you would like. All orders are FINAL once purchased. ANY questions or concerns email: bossgirla_z@yahoo.com   

2.  If customer received only part of the order, what should be done?

If we have made a mistake, BossGirl A-Z first sincerely apologize, and will get your remaining items sent to you ASAP. We will ship your items any day during the week for this reason. So if its not MON-WED or FRI, we will make sure to send your missing items out SAME DAY long as the postal service is open. We take pictures and keep record of every order shipped out to ensure we are protected, keep things transparent, and keep our customers satisfied. We appreciate your support 100% Thank you!       

3. Can a loyal customer receive a discount?

YES! As BossGirl A-Z grows we definitely will have appreciation deals and discounts. Please SIGN UP for our mailing list- ENTER your email- BECOME apart of the BossGirl A-Z club- Receive VIP promotional discount codes, and priority news on new items. INSTANTLY SAVE WHEN YOU SUBSCRIBE NO NEED TO WAIT ON YOUR SECOND PURCHASE. WE WANT YOU TO BOSS UP TODAY! RIGHT NOW!

4. How can I cancel my order?

We apologize but once you place an order and checkout. ALL Sales are FINAL. (Due to safety and the types of products we provide).       

5. How to care for my product(s)?

Gloss EM' Girl Gloss: Plastic squeeze tube with a wand applicator. Make sure the cap is twisted tight or completely closed to prevent leakage. Avoid extreme heat, could melt at a high temp. For use: Apply and Enjoy!

Lash EM' Like a Boss: Instructions for each pair of lashes comes with directions to apply. You can also reuse these lashes multiply times. Recommend daily removal due to the health of your natural lashes. However, once glue is applied it will keep intact for some time. Simply, when not using, store lashes back on clear tray and place back inside box or without box.

BeYOUtiful Bonnets: This is Satin! PLEASE be delicate.. TLC Required (NO detergent pods, bleach or stain fighting sprays) DELICATE/MILD detergent... FYI-WOOLITE detergent is Great!              

-FILL sink with Cold or Cold/warm- Add very small amount of Detergent - Add Satin and gently hand wash -Discard soapy water and refill with just water to rinse - can use running water as well -Gently squeeze your bonnet (Do NOT twist to ring it dry).We suggest OUR bonnets are hung to dry. 

WE are NOT responsible for any items damaged during the washing process. So if you dry it in machine, Please be careful. Professionally dry cleaned is also an option! 

For ALL other BossGirl A-Z items just ensure the tops are completely closed and no further instructions needed. If needed item/s will come with directions once received.   

6. If an order is shipped separately, will there be double shipping charge? 

No, all orders placed at the same time will be shipped together with one shipping charge. If you chose to checkout with separate purchases then YES each order will have its own shipping fee. If we have any unique situation occur and have to ship separately we will inform you by email,

7. Do we want you to leave a review?

YES! Please leave a review and share BossGirl A-Z information with others. Videos, pictures, or text is Greatly appreciated. JOIN OUR CLUB, Follow US on our social media and receive a discount for leaving reviews of your experience of our service & products when we run our appreciation promotion. 

8. Do our products REALLY work and do you use them?

YESSSSSS! It works! And daily all the products on the site are used almost DAILY or as instructed. Our products were made to level you up, so we use the best EVERYTHING. I am a hair stylist. And I  have studied and studied for a year plus and now have the knowledge to share with you these great results. Originally products were created for my children dry hair that was stubborn when it came to growing. Our herbal products are targeted to add lasting moisture, length retention, and healthy stronger hair. Also any of our skin care product will be amazing, filled with the best natural  ingredients.

We take pride in our Business so we want your feedback!

WE are on

 INSTAGRAM: @BOSSGIRLA_Z       FACEBOOK: @BOSSGIRL A-Z LLC 

 EMAIL: bossgirla_z@gmail.com              WEBSITE: bossgirlaz@yahoo.com